Privacy Policy

 

Your access to and use of The Sands Resort Yamba (we/us/our) is subject to this Privacy Policy. By staying with us or using our services you consent to the practices described below.

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Our commitment to privacy

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We recognise and respect the importance of protecting your personal information. At The Sands Resort Yamba we are committed to being transparent in how we collect, hold, use and disclose personal information about our guests and other individuals. We adhere to applicable Australian privacy laws and strive to ensure your information is handled securely and responsibly.
 

Personal information we collect

We may collect the following types of personal information:

• Identification details (name, date of birth, gender)

• Contact information (postal address, email address, phone number)

• Booking and stay details (arrival/departure dates, room or villa type, number of guests, special requests)

• Payment information (credit/debit card details, billing address)

• Guest preferences (e.g., room type, dietary requirements, amenity requests)

• Communication history (emails, phone calls, messages to/from reception or reservations)

• Use of our facilities, loyalty program participation (if applicable)

• Device, usage and online information (via cookies or similar technologies) when you access our website or online services

• CCTV and security footage in or around our premises for safety and security

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Why we collect personal information

We collect your personal information for purposes including:

• Facilitating your booking and stay at The Sands Resort Yamba

• Providing services during your stay (housekeeping, food & beverage, amenities)

• Processing payments and issuing invoices or receipts

• Communicating with you about your booking, stay, offers, updates, surveys or feedback

• Managing loyalty or reward programs (if applicable)

• Ensuring the safety and security of our guests, staff and property

• Complying with legal obligations and regulatory requirements

• Marketing and promotional activities (subject to your consent)

• Improving our services and overall guest experience

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How we collect personal information

We collect personal information in a variety of ways, including when you:

• Make a booking with us (online, by phone, via email or through third-party sites)

• Stay with us at The Sands Resort Yamba

• Use our website, mobile site/app, or digital services

• Contact us by phone, email or in person

• Participate in surveys or promotional offers

• Interact with us on social media

• Access our property and its facilities (for example via CCTV or security systems)

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When we disclose personal information

We may disclose your personal information:

• To our service providers and contractors who assist us in operating our business (for example housekeeping, IT services, point-of-sale providers)

• To regulatory authorities, law enforcement or in response to a court order, as required by law

• To our related entities or business partners as necessary

• To selected third-party booking or distribution channels: For example, we may provide your booking and guest stay information to platforms such as Booking.com, Expedia, Airbnb, The Hotel Network, Google HPA, RMS Online and Luxury Escapes. We will only provide information to these third-party channels at our discretion and in accordance with this policy.

• Where you have consented to such disclosure or it is required for the above purposes.

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Direct marketing

We may use your personal information to send you marketing and promotional messages about The Sands Resort Yamba, offers and updates. We will only do so where you have consented (or in circumstances permitted by law).

You may opt out of receiving direct marketing at any time by contacting us (see “Contacting us” below). After opting out, we will cease sending marketing messages to you, unless we have other lawful reasons to continue.

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Opting out of direct marketing

If you do not wish to receive promotional or marketing communications from us, please let us know by:

• Clicking the “unsubscribe” link in any electronic marketing message we send; or

• Contacting our Privacy Officer (see contact details below) and requesting removal from our marketing list.
  We will update our records promptly upon receipt of your request.

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Protection of personal information

We maintain reasonable administrative, technical and physical safeguards designed to protect the personal information we hold from unauthorised access, disclosure, modification or misuse. Access to personal information is restricted to authorised staff only, and our property and digital systems are secured and regularly reviewed.

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Website cookies and digital services

When you visit our website or use our online services, we may employ cookies or similar technologies to collect information about your browsing behaviour, device and usage. This helps us to improve the website, tailor offers, analyse traffic and enhance the user experience.
You can set your browser to refuse cookies; however, this may impact your experience on our website.

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Overseas disclosure of personal information

Some of the service providers we use may operate outside Australia. If we disclose your personal information to overseas recipients, we will take reasonable steps to ensure that your information is treated securely and in accordance with applicable privacy laws. Where required, we will only transfer personal information overseas with appropriate safeguards in place.

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Location-based services

If you use any mobile service or app provided by The Sands Resort Yamba that uses location-based features, we may collect your location data (with your consent) to provide location-based services, offers or to improve your experience during your stay.

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CCTV

Our property premises may be monitored by CCTV or other surveillance for the security and safety of our guests, staff and property. Recorded footage may include images of guests and visitors while accessing our facilities. Such recordings may be used for investigations or legal purposes as required.

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Access and correction

You may request access to the personal information we hold about you and ask us to update or correct it if you believe it is inaccurate, out of date or incomplete. To make a request, please contact our Privacy Officer (see below). We will respond within a reasonable time, and if we decline to grant access or make correction we will provide you with a written explanation.

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Raising concerns

If you believe your privacy has been interfered with, or you have a concern about how we have handled your personal information, please contact us (see “Contacting us” below) and we will investigate. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

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Contacting us

If you have any questions or require more information about how we manage personal information at The Sands Resort Yamba, or you wish to access, correct, or make a complaint about your personal information, please contact:

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The Sands Resort Yamba

Manager 

PO Box 406

Yamba 

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